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Privacy policy

Last updated: 1 November 2026. This is a translation provided for information only; in the event of any discrepancy, the Spanish version shall prevail.

Personal data protection under the GDPR

INTER CALESA, S.L. (hereinafter, INTER CALESA), as data controller, will process the personal data you provide through www.dragonbuggy.com, or when you contact us by phone, email or WhatsApp, for the purposes described in this policy, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

Data controller

  • Controller: INTER CALESA SL
  • Tax ID (NIF): B57898736
  • Address: C/ Argelaga, 2, 07560 Sa Coma – Sant Llorenç des Cardassar (Balearic Islands), Spain
  • Email: gestion@dragonbuggy.com
  • Phone: +34 638 043 476

Why do we process your personal data?

We process data to:

  • Handle the enquiries and requests you send us by phone, email or WhatsApp.
  • Process tour bookings and provide the services booked, maintain the contractual relationship and deal with any incidents.
  • Comply with our legal obligations (for example, accounting and tax obligations).
  • Send you news and offers about our own services only if you authorise it, or where the legal exception for customers and similar own services applies. You can unsubscribe free of charge in every message.
  • Ensure the technical security of the website (server access logs).

You can object to receiving commercial communications by any means and at any time by sending an email to the address above.

The data we ask for to manage a booking is necessary; if you do not provide it, or provide it incorrectly or incompletely, we will not be able to handle your request or provide the services.

If you book for other people (companions), please inform them of this policy. Data of children under 14 will only be processed with the authorisation of their parents or guardians, who will make the booking.

Depending on the purpose, the legal basis is:

  • Pre-contractual measures or performance of a contract: handling your information request and managing your booking. Our Booking terms are always made available to you before you book.
  • Compliance with legal obligations: invoicing and keeping accounting and tax records.
  • Consent: optional commercial communications.
  • Legitimate interest, duly weighed: website security, handling incidents and defending claims, and sending communications about similar own services to customers (article 21.2 of the Spanish LSSI).

How long do we keep your personal data?

We keep data for as long as needed for each purpose. Afterwards, it is kept blocked for the applicable limitation or legal retention periods (for example, six years for accounting records, under article 30 of the Spanish Commercial Code) and then deleted. Marketing data is kept until you unsubscribe or withdraw consent, without prejudice to keeping a minimal suppression list. Server access logs are kept for a short period, for security purposes only.

Recipients

Data will not be disclosed to third parties, except where required by law. Service providers working for INTER CALESA may access it, under a data processing agreement and following its instructions:

  • Web hosting: IONOS.
  • Booking and payment management: FareHarbor, the platform used for online bookings and card payments.
  • Messaging: WhatsApp (Meta), when you choose to contact us that way.
  • Accounting and tax advisers, where needed to meet our obligations.

Data may also be disclosed to public authorities, judges, courts and law enforcement bodies when required by law.

International transfers

Some of these providers (FareHarbor and WhatsApp/Meta) may process data outside the European Economic Area, in particular in the United States. These transfers are covered by the EU-US Data Privacy Framework or by the standard contractual clauses approved by the European Commission. You can ask for more information at gestion@dragonbuggy.com.

Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent where processing is based on it, by writing to gestion@dragonbuggy.com or to C/ Argelaga, 2, 07560 Sa Coma – Sant Llorenç des Cardassar, stating the right you wish to exercise. You can also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Please provide accurate data and let us know about any relevant changes so we can keep it up to date.

Security

INTER CALESA applies appropriate technical and organisational measures to protect personal data, in accordance with article 32 of the GDPR.

Cookies

This website does not use analytics or advertising cookies. Details are in our Cookie policy.

Commercial communications

In accordance with the Spanish LSSI, INTER CALESA will not send advertising or promotional communications by email or any equivalent electronic means that have not been previously requested or expressly authorised by the recipient.

Where there is a prior contractual relationship, INTER CALESA may send commercial communications about its own products or services that are similar to those originally booked by the customer.

In any case, after proving their identity, the user can ask to stop receiving commercial information by writing to gestion@dragonbuggy.com or using the unsubscribe link in each message.